Delivery & Returns
What are your delivery options and what are the fees?
We offer FREE standard delivery (within 1-2 business days) on all merchandise orders of 180 AED and over.
• Any orders of 179 AED or less will be charged a delivery fee of 19 AED.
In case of GCC except for UAE, below delivery charge will be applied.
- Kuwait, Bahrain : AED 80 / Free Delivery from AED 500
- Oman : AED 50 / Free Delivery from AED 500
When can I expect delivery of my order?
We aim to delivery your order within 2-3 business days after your order has been successfully submitted.
However, there are remote locations within UAE which will have longer delivery times, which are dependent on our delivery provider.
In case of GCC except for UAE, delivery takes 2-4 working days.
Can I choose a delivery time slot?
Our delivery partner will contact you to coordinate a convenient time for delivery.
We do not offer time slot selection at the moment.
What should I do if my order has not arrived?
Our delivery partner will contact you to coordinate a convenient time for delivery. In the event your order is not delivered within the timeframe agreed on with our delivery partner, please contact our Customer Care team at +971 56 704 2242.
We will get you in touch with our partner courier.
Will I be charged for a re-delivery?
If we attempt to deliver your order, but you are not present to receive it, we will try again on the next available date.
Re-delivery charges may apply if our second attempt fails.
Can I have my order delivered to a PO box?
No, orders must be sent to a location where someone can be present to receive and sign for it.
What do I do if I missed the delivery of my order?
If there is a chance you will not be home to receive your order, contact our Customer Care team at +971 56 704 2242 to reschedule delivery.
If you have already missed the delivery appointment, an agent from our delivery partner will contact you either by email or mobile sms to inform you of the missed delivery and will set a new time for another delivery.
What is refund policy?
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Kindly contact to +971 56 704 2242 for the process.