Delivery & Returns
What are your delivery options and what are the fees?
Below delivery charge will be applied
- UAE : AED 15 (FREE delivery from AED 129 orders)
- KSA : AED 80 (Free Delivery from SAR 500 orders)
- Kuwait : AED 80 (Free Delivery from KWD 40 orders)
- Oman : AED 40 (Free Delivery from OMR 30 orders)
When can I expect delivery of my order?
We aim to delivery your order within 1-3 business days within UAE, 2~5 business days in GCC after your order has been successfully submitted.
However, there are remote locations within city areas which will have longer delivery times, which are dependent on our delivery provider.
Can I choose a delivery time slot?
Our delivery partner will contact you to coordinate a convenient time for delivery.
We do not offer time slot selection at the moment.
What should I do if my order has not arrived?
Our delivery partner will contact you to coordinate a convenient time for delivery. In the event your order is not delivered within the timeframe agreed on with our delivery partner, please contact our Customer Care team at +971 56 704 2242.
We will get you in touch with our partner courier.
Will I be charged for a re-delivery?
If we attempt to deliver your order, but you are not present to receive it, we will try again on the next available date.
Re-delivery charges may apply if our second attempt fails.
Can I have my order delivered to a PO box?
No, orders must be sent to a location where someone can be present to receive and sign for it.
What do I do if I missed the delivery of my order?
If there is a chance you will not be home to receive your order, contact our Customer Care team at +971 56 704 2242 to reschedule delivery.
If you have already missed the delivery appointment, an agent from our delivery partner will contact you either by email or mobile sms to inform you of the missed delivery and will set a new time for another delivery.
What is refund policy?
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Kindly contact to +971 56 704 2242 for the process.